Include the error details and enable the option Include diagnostics logs. There is no need to hold down the Shift key for this.įrom the menu, click on Send Feedback. To do that, click on the Google Drive icon and then on the gear icon. Without manually creating the diagnostics information too, you can send a problem report. Extract it if you would like to see what it contains. It will only appear after the diagnostics information is created and stored as a zip file on the Desktop. Wait for a notification to appear under the Notifications tab.

Doing this will show a few additional options like Enable verbose logging, Generate diagnostic info, and Reset User Preferences.Ĭlick on Generate diagnostic info. Hold down the Shift key and then click on the gear icon. Left-click on the Google Drive icon from the system tray.

Here is how: Manually generating the diagnostics report: However, if the issues persist after trying these fixes, then you can create diagnostics report or send a problem report. The above methods would usually fix most of the Google Drive issues. Reinstall Google Drive: Uninstall and reinstall the Google Drive desktop version. Then sign in again and check if the errors are still there. Then click on the gear icon from the Preferences window.

Then, enable back the syncing by choosing Resume syncing.ĭisconnect: Log out or disconnect your Google account from Google Drive and then log back in. Click on the gear icon and choose Pause syncing. Pause and Resume sync: This is often useful when files seem stuck during sync. To do that, click on the gear icon from the Google Drive icon in the system tray. Before doing that though, you can first try these basic troubleshooting tips when connected to the Internet:Ĭlose and restart Google Drive: Close and restart the Google Drive desktop version.

Log out of google drive desktop